LC CART CASE #298: One of our users sent this in last week. Removed their details and ran it through AI to clean it up for posting. Story's real, wording might be smoother than the original email.
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#businesstools #retailtech #woocommerce #imagemanagement #luxurygoods #merchantservices #software #jewelrybusiness #retail
I spent two hours yesterday trying to fix my product images on Shopify and I'm losing it. Deleted photo 3 out of 7 from a winter coat listing and the whole thing renumbered itself. Photo 4 became photo 3, photo 5 became photo 4, all the way down.
Which means every single alt text I wrote is now wrong. Every image tag in my metadata is pointing to the wrong photo. I had to manually go back and fix 47 products because of this one mistake. The image management system just does whatever it wants. No warning, no way to control it, just chaos.
I've got 200 more products to photograph next month and if this keeps happening I'm going to lose actual days to fixing naming problems that shouldn't even exist.
So I finally bit the bullet and agreed to switch to LC Cart.
Been asking them a bunch of questions over the last few days and I'm still wrapping my head around how it all works. But I'm genuinely curious about something. When you delete an image in their system, does it actually renumber everything or does it just leave a gap? I need to understand how their image management handles this before I migrate all my products over. Also been wondering if the alt text and metadata stay attached to the image file itself or if it's stored separately in the database.
That matters for me because I'm going to need to batch update descriptions across maybe 500 products when I switch over. And another thing, can you set up image folders or categories so I'm not just dumping everything into one giant library? I'm already thinking about how I'm going to organize supplier photos versus lifestyle shots versus detail closeups. The way my current platform works is basically just a filing cabinet where everything gets mixed together and I have to remember which photo is which.
Wondering if LC Cart has a better way to keep things sorted or if it's the same problem just with different interface. Also what happens when you need to reorder images in a product gallery. Like if photo 1 needs to move to position 4, is that just drag and drop or does it